As consumers we tend to think bigger equals better. If a certain hospital is the biggest in the nation, it must provide the best care. But I’m here to tell you it’s not about the bright and shiny name. It’s the quality of care that’s provided that really matters.
|Russell Baxley, CEO|
Success isn’t limited to providing the top-of-the-line technology or newest surgical approach. Health care isn’t an arms race. I believe you should do what’s most needed within your community. That may mean Beaufort Memorial will never have expensive open-heart surgery or craniotomy programs. But in our experience, there are plenty of lines of care our community does need, such as emergency and trauma care, neurology, cardiology and orthopaedics.
As an organization, we work toward superior service and great outcomes every hour of every day. And we have many different ways of reaching our goals.
We work with organizations that help us bring patients specialized care and advanced care protocols from the leading edge of medicine. Our Joint Replacement Center is JHACO-accredited in hip and knee replacement, and recently earned re-accreditation for the second time. In addition, we are pursuing Joint Commission certifications for stroke and chest pain. These certifications, which must be earned and maintained, align our services with the utmost in quality and safety in diagnosis, treatment and recovery.
We also work with academic health centers like the Medical University of South Carolina. Our partnership with MUSC brings state-of-the-art medical care and services, such as oncology clinical trials and testing and expert telemedicine consulting, here to our Lowcountry community.
There are a number of important certifications that shape the patient experience at Beaufort Memorial. One example is our NICHE senior-friendly designation. We earned it by improving the quality of care we provide for older patients during every part of their hospital experience.
The Leapfrog Hospital Safety Grade, which is the most complete picture of patient safety in the U.S., awarded Beaufort Memorial an “A” in its spring 2017 report card. Only five other medical centers in our region of 20 earned equally high safety marks.
Another area that shapes quality is the feedback we receive from our various stakeholders. Healthgrades, a not-for-profit rating organization, reports key information about physicians and hospitals alongside patient reviews so consumers can make informed health care choices. In fact, in 2017, Beaufort Memorial earned a Patient Safety Excellence Award™ from Healthgrades for being in the top 10% in the nation for patient safety. The federal Centers for Medicare & Medicaid Services programs scrutinizes and reports hospital data ranging from outcomes and quality to patient safety and satisfaction.
We can’t help but be proud that all of the data, ratings and grades point to a significant accomplishment: our Lowcountry community hospital ranks among the nation’s best. Our four-star rating puts us on par with the Cleveland Clinic.
I’ll be the first to tell you we are not perfect. No organization is. But we strive to be. We always want to meet your expectations. Should you ever have concerns, please reach out to us. We are a community hospital — your community hospital. Like you, we are invested in the health of this beautiful area we all call home. It’s a privilege to be here for you.